Refund policy

We understand that sometimes the item/s you have ordered are not for you and you want to return these to us for a refund.

We happily accept returned items that are in their original condition, subject to the item/s being returned to us as per the rules below, please note these rules do not affect your statutory rights

  • We aim to process your return within 2-3 working days of receiving your order back to our warehouse, however, please note that we do allow up to 14 working days during busier periods. You will receive an email when we receive your return and a follow-up email once we have processed your return.

  • Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account.

  • You have 14 days from the moment you receive an order to return any unwanted items.

      We understand you are going to try on your items as you would in a shop, however, we cannot accept items back which are damaged, worn, stained or in an unsuitable condition for resale. Original tags must still be attached to the item for us to accept your return. Please ensure you are not wearing makeup, deodorant, perfume/aftershave, or tanning lotions when trying on your new items. All items are inspected upon return, if an item is deemed unsuitable to accept as a return, we may have to return this item back to your default delivery address. There are a few items which we are unable to accept returns for hygiene reasons, if we are unable to accept this item back, this will be listed in the product description.

      Initiate a Return

      1. Log in to your Account
      2. In the Email field, enter your email address, and then click Continue.
      3. In your email account, open the email we've sent you and copy the six-digit verification code.
      4. Go back to our store, and then enter the six-digit verification code you copied from the email.
      5. Click the order that you want to submit the return for.
      6. If your order has more than one item, then select the item/s you wish to return.
      7. Select a return reason and add a note to help us understand the reason.
      8. Click Request return.


      If your return request is approved, we will contact you with instructions detailing how to send your item back to us.
      We cannot accept items sent to us without our prior knowledge.

       

      Last updated: 25/02/2023