FAQ

We will send all order and shipping status updates to the email address you provided during checkout.

Additionally, you can create / login to your Account, select an item and the tracking information is shown at the top.

We accept the following payment types:

• Maestro
• Mastercard
• Visa

1. Log in to your Account
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email we've sent you and copy the six-digit verification code.
4. Go back to our store, and then enter the six-digit verification code you copied from the email.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the item/s you wish to return.
7. Select a return reason and add a note to help us understand the reason.
8. Click Request return.

If your return request is approved, we will contact you with instructions detailing how to send your item back to us.
We cannot accept items sent to us without our prior knowledge.

Please refer to our Refund Policy for all details regarding your refund.

Printed apparel (direct-to-garment)
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.

Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Embroidered apparel
Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

Embroidered hats, backpacks, and shoes
Embroidered hats, backpacks, and shoes can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats and shoes can be hand-washed cold. Don’t use brushes.

All three products can’t be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Read the manufacturer label carefully for any other instructions.